Frequently Asked Questions
Everything you need to know about Matiere Premiere products, shipping, and our commitment to quality.
Are Matiere Premiere fragrances made with natural ingredients?
Yes, our philosophy centers on high-quality raw materials. We use high concentrations of natural absolutes and extracts, balanced with safe synthetic molecules to ensure longevity and olfactory precision.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic deliveries take 3-5 business days, while international shipping can take 7-14 business days depending on customs.
Can I return a fragrance if I have already opened the box?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing our discovery set before committing to a full-sized bottle.
Are your products cruelty-free and vegan?
Matiere Premiere is committed to ethical beauty. All our fragrances are cruelty-free and do not contain any animal-derived ingredients, making them 100% vegan-friendly.
How should I store my perfume to maintain its quality?
To preserve the integrity of the natural ingredients, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.